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Terms of Service

Effective Date: June 1, 2024

Welcome to The BetterMind Labs (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website and participation in our AI/ML educational cohorts (“Services”).

By accessing our website or enrolling in a cohort, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

Eligibility

Our programs are designed for high school students. By enrolling, you confirm that you are at least 13 years old or have obtained verified consent from a parent or legal guardian.

Enrollment & Payment

Enrollment is confirmed only upon full payment. Payment must be made at least one (1) month prior to the start of any cohort. Seats are limited and allocated on a first-come, first-served basis.

Use of Services

You agree to use our Services solely for educational purposes and in compliance with all applicable laws. We reserve the right to suspend or terminate your access for disruptive, dishonest, or abusive behavior.

Intellectual Property

All course materials, content, and intellectual property provided by The BetterMind Labs are owned by the Company and protected by applicable laws. You may not reproduce, distribute, or use our content for commercial purposes without written consent.

No Guarantees

We provide high-quality instruction and guidance, but we make no guarantees regarding admission results, scholarships, or specific academic or professional outcomes.

Privacy Policy

Effective Date: June 1, 2024

The BetterMind Labs is committed to protecting your privacy. This Privacy Policy outlines the types of data we collect and how we use and safeguard that data.

Data We Collect

We may collect:

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  • Student and parent/guardian names and contact details

  • Academic level, interests, and cohort preferences

  • Communication preferences

How We Use Your Data

We use your data to:

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  • Provide and improve our services

  • Communicate important updates regarding your enrollment

  • Send marketing content related to our own offerings

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We do not sell, rent, or share your data with third parties for external marketing. Your data is used internally to enhance your experience and inform you of relevant opportunities.

Data Security

We implement industry-standard security measures to protect your personal information. Only authorized personnel have access to your data.

Use of Third-Party Tools

We may use third-party platforms (e.g., email services, customer management tools) to deliver our services. These platforms are contractually bound to protect your information.

Parental Consent

For students under 13, we require verified parental consent in accordance with the Children’s Online Privacy Protection Act (COPPA).

Refund Policy

Effective Date: June 1, 2024

Enrollment in The BetterMind Labs cohorts requires advance preparation and secures limited seats. As such, all purchases are considered final.

That said, we understand that unexpected and serious circumstances may arise. In select cases, we will consider refund requests, provided the following conditions are met:

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Eligibility for Refund Review

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Refund requests will only be reviewed in cases involving:

  • A documented medical emergency

  • A verified family emergency

  • Other serious, unforeseen events outside of the student’s control

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To Request a Refund

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  • Submit a written request to support@bettermindlabs.org

  • Include clear documentation or explanation of the situation

  • Submit your request at least 10 days before the cohort start date, unless the emergency occurred after that point

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Important Notes

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  • All refund requests are reviewed on a case-by-case basis

  • Approval is at the sole discretion of The BetterMind Labs

  • If approved, a partial or full refund may be issued depending on the nature and timing of the request

  • We will make the refund decision independently, based on our assessment of the situation

  • Approved refunds may take 2–3 weeks (up to 15 business days) to process

  • Requests due to personal preference, schedule conflicts, or change of interest will not be eligible for refunds​

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For questions or refund inquiries, please contact us at:
📧 support@bettermindlabs.org
Call: +1 (541)-527-7411

Banking Address: 5 Penn Plaza, 14th Floor, New York, NY 10001, US

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