Terms of Service
Effective Date: June 1, 2024
Welcome to The BetterMind Labs (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website and participation in our AI/ML educational cohorts (“Services”).
By accessing our website or enrolling in a cohort, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
Eligibility
Our programs are designed for high school students. By enrolling, you confirm that you are at least 13 years old or have obtained verified consent from a parent or legal guardian.
Enrollment & Payment
Enrollment is confirmed only upon full payment. Payment must be made at least one (1) month prior to the start of any cohort. Seats are limited and allocated on a first-come, first-served basis.
Use of Services
You agree to use our Services solely for educational purposes and in compliance with all applicable laws. We reserve the right to suspend or terminate your access for disruptive, dishonest, or abusive behavior.
Intellectual Property
All course materials, content, and intellectual property provided by The BetterMind Labs are owned by the Company and protected by applicable laws. You may not reproduce, distribute, or use our content for commercial purposes without written consent.
No Guarantees
We provide high-quality instruction and guidance, but we make no guarantees regarding admission results, scholarships, or specific academic or professional outcomes.
Privacy Policy
Effective Date: June 1, 2024
BetterMind Labs (“BetterMind Labs,” “we,” “our,” or “us”) is committed to protecting the privacy of students, parents, guardians, educators, and others who interact with our programs and services. This Privacy Policy explains what information we collect, how we use it, and the choices available regarding that information.
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Information We Collect
We may collect the following information:
1. Student Information
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Name
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Age, grade level, or academic level
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Academic interests and program preferences
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Application and enrollment information
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Project-related information voluntarily submitted during participation
2. Parent or Guardian Information
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Name
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Email address
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Phone number
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Relationship to the student
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We may send information regarding programs, events, educational opportunities, and other offerings that may be relevant to you. Marketing communications may be unsubscribed from at any time using the unsubscribe link included in those communications or by contacting us at support@bettermindlabs.org
3. Communication Information
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Information provided through forms, email, meetings, or other communications
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Communication preferences
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How We Use Information
We use information to:
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Evaluate applications and manage enrollment
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Deliver educational programs, mentorship, and related services
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Communicate important information regarding participation, scheduling, and program updates
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Respond to inquiries and support requests
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Improve our programs and participant experience
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Maintain program records and administrative operations
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Share information about future programs, events, or opportunities offered by BetterMind Labs, subject to applicable law and user preferences
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Sharing of Information
We do not sell, rent, or trade personal information.
We may share information with trusted service providers who assist us in delivering our programs and services, such as communication, payment processing, scheduling, operational support, and related functions.
These providers are permitted to access information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.
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Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Access to personal information is limited to authorized personnel who require access to perform their responsibilities.
While we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
If required by applicable law, we may notify affected individuals and relevant authorities in the event of a security incident involving personal information. We will take reasonable steps to investigate, contain, and address such incidents.
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Data Retention
We retain personal information only for as long as reasonably necessary to:
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Provide our services
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Maintain program records
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Meet legal, regulatory, or operational requirements
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Resolve disputes and enforce agreements
When information is no longer required, we take reasonable steps to delete or securely dispose of it.
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Children’s Privacy and Parental Consent
BetterMind Labs works with students and recognizes the importance of protecting children’s privacy.
Where required by applicable law, we seek parental or guardian consent before collecting personal information from children.
Parents or guardians may contact us regarding information collected from their child, including requests to review, update, or delete information where applicable.
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Your Rights and Choices
Subject to applicable law, individuals may request to:
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Access personal information held by us
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Correct inaccurate information
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Request deletion of personal information
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Withdraw consent where consent is the basis for processing
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Opt out of marketing communications
We may send information regarding programs, events, educational opportunities, and other offerings that may be relevant to you. Marketing communications may be unsubscribed from at any time using the unsubscribe link included in those communications or by contacting us at support@bettermindlabs.org
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International Data Processing
Personal information may be processed, stored, or transferred in connection with the operation of our programs and services.
We take reasonable measures designed to protect personal information and maintain appropriate safeguards when handling such information.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any updates will be posted on this page along with the revised “Last Updated” date.
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Contact Us
If you have questions regarding this Privacy Policy or would like to submit a privacy-related request, please contact us at:
Email: support@bettermindlabs.org
Refund Policy
Effective Date: June 1, 2024
Enrollment in The BetterMind Labs cohorts requires advance preparation and secures limited seats. As such, all purchases are considered final.
That said, we understand that unexpected and serious circumstances may arise. In select cases, we will consider refund requests, provided the following conditions are met:
Eligibility for Refund Review
Refund requests will only be reviewed in cases involving:
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A documented medical emergency
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A verified family emergency
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Other serious, unforeseen events outside of the student’s control
To Request a Refund
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Submit a written request to support@bettermindlabs.org
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Include clear documentation or explanation of the situation
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Submit your request at least 10 days before the cohort start date, unless the emergency occurred after that point
Important Notes
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All refund requests are reviewed on a case-by-case basis
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Approval is at the sole discretion of The BetterMind Labs
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If approved, a partial or full refund may be issued depending on the nature and timing of the request
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We will make the refund decision independently, based on our assessment of the situation
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Approved refunds may take 2–3 weeks (up to 15 business days) to process
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Requests due to personal preference, schedule conflicts, or change of interest will not be eligible for refunds
For questions or refund inquiries, please contact us at:
📧 support@bettermindlabs.org
Call: +1 (541)-527-7411
Banking Address: 5 Penn Plaza, 14th Floor, New York, NY 10001, US